At Jundullah Lifestyle Bd, we strive to provide high-quality products that uphold the values of tradition and modernity in Muslim men’s essentials. We want you to have a seamless shopping experience, and our refund and returns policy ensures transparency and fairness for all customers.
Checking Products Upon Delivery
We encourage our customers to check their products upon receiving them. You may open the package in front of the delivery personnel and inspect the product for any defects or discrepancies. If you find any damaged, defective, or incorrect products, you can immediately return them to the delivery person at no extra cost. InshaAllah. After properly checking the product, you can proceed with payment. No returns will be accepted after checking, paying, and receiving the order.
Return Policy for Non-Defective Products
If you wish to return a product that is neither defective nor incorrect, you may do so under the following conditions:
- The product must be returned in its original condition, unused, and with all original packaging intact.
- The customer must bear the delivery charge for returning the product.
Refund Process
- Refunds will be processed only for defective or incorrect products returned at the time of delivery.
- If a product is returned for personal reasons (not defective or incorrect), we will not issue a refund but may offer an exchange based on product availability.
- Refunds will be processed within 7-10 business days after the returned product is received and inspected.
Exceptions
- Items that have been used, washed, or damaged by the customer cannot be returned.
- Customized or personalized products are non-returnable unless defective or incorrect.
- Sale or clearance items are non-refundable unless they have defects.
For any further assistance regarding refunds and returns, please contact our customer support team. We value your trust and strive to provide the best service possible. JazhakaAllah Khairan.